Industries
LOG · DACH
Logistics
Paper in,
data out.
Freight forwarders, contract logistics, parcel services and shippers with their own fleet. Too few drivers, documents in every format, and customers who want the ETA now.
01 · Topics
What keeps
you busy.
The topics that come up first when AI meets this industry. If one sounds familiar, that is where we start.
- 01Documents in every format
Delivery notes, customs papers, invoices: PDF, scan, photo, email. Someone types them in.
- 02Too few people
Drivers and dispatchers are hard to find. Every manual step you remove is capacity you gain.
- 03Many parties, one question
Customer, carrier, warehouse and customs all ask where the shipment is. The answer lives in five systems.
02 · Examples
Where AI
earns its keep.
Input, action, result. The places we would look first, because the work is repetitive, the data exists and a person still signs off.
- 01Document extraction
Freight papers in any format → fields extracted and checked against the order → exceptions go to a person.
- 02Dispatch assistant
Orders, capacities and restrictions → proposed tours and loads → the dispatcher adjusts and releases.
- 03Customer and carrier communication
Status requests by email or portal → answered from TMS data → only real exceptions reach the team.
- 04ETA and disruption forecasts
Tracking, traffic and history → realistic arrival times and early warnings → customers hear about delays before they ask.
sample Illustrative examples, not client references.
03 · The rules
What applies,
and since when.
The rules we plan around in this industry. With the source, so your legal team can check our reading.
- 01NIS2 covers transport
Road, rail, water and air transport as well as postal and courier services above the size thresholds must register, manage cyber risk and report incidents.
NIS2UmsuCG, BSIGsince 6 December 2025 - 02Electronic freight information
Authorities have to accept freight information in electronic form via certified eFTI platforms. Paper stays allowed, but digital becomes the norm.
Regulation (EU) 2020/1056from 2027 - 03Safety components in traffic are high-risk
AI used as a safety component in the management and operation of road traffic is high-risk.
Annex III 2 AI Actfrom 2 December 2027 - 04Driver monitoring involves the works council
Telematics and AI that can monitor the behaviour or performance of drivers need the works council’s agreement.
§ 87 (1) no. 6 BetrVGin force
Not legal advice Our reading as of September 2026, not legal advice.
04 · Clients
Worked with.
Names from voidgap.com. Some clients cannot be named; their work appears as anonymised cases.
05 · Services
Where to
start.
Build, Secure, Comply, Enable: the four services we would start logistics projects with.
06 · Next steps
What happens
after you send it.
Four steps between your request and a decision. No step commits you to anything.
- 01 You send the requestThree questions about your situation, then your contact details. It takes a few minutes.
- 02 We read it and replyA person reads your answers and replies by email, with questions or a proposal for a first conversation.
- 03 First conversationYour use case, your data, the rules that apply. Afterwards you know whether and how to start.
- 04 Written proposalIf it fits: scope, approach and effort in writing. You decide.
07 · Download
Take it
with you.
For your team, as a PDF. Leave your email and we send it to you.
In preparation
Guide: 10 AI use cases for forwarders and contract logistics
Where AI pays first in logistics, with the data each use case needs.
What is inside
- Use cases sorted by effort and effect
- Which data and systems each one needs
- Where the works council and NIS2 come in
The PDF is being prepared. Request it now and you get it as soon as it is ready.
08 · Request
Tell us
where it hurts.
Three short steps. Your answers help us prepare the first conversation for your case.
- 01Your situation
- 02Your project
- 03Contact
09 · Questions
Questions
from this industry.
Short answers. Anything else goes into your request.
Our documents are scans and photos. Does extraction still work?
Current models read scans and photos well. What matters is the check against the order and a clear path for exceptions.
Do we need a new TMS?
No. We connect to the systems you run and start where the manual work is highest.
What about customs data?
Customs data is sensitive and has to be correct. Extraction supports the declarant; the declaration stays with a person.
Logistics
Your freight,
your void.
Tell us where it hurts. We check which rules apply before the first line of code.